Terms of Service

1. Accepting these terms

By creating an account, starting a trial, paying for a plan or using this website, you agree to these terms and to our Privacy Policy. If you use Swayama for a business, you confirm that you are allowed to accept these terms on its behalf, and "you" means that business. You must be at least 18.

2. The service

Swayama helps businesses manage how they appear online: their Google Business Profile, rankings on Google Maps, mentions by AI assistants, reviews, social media and website. Which features you get depends on your plan, as shown when you buy it.

3. Your account

• Give accurate information and keep it up to date.
• Keep your sign-in secure. You are responsible for what happens under your account, including what people you invite do.
• Tell us straight away at [email protected] if you think someone else has used your account.

4. Accounts you connect

When you connect an account such as Google Business Profile, Instagram or your website, you authorise us to access and act on it for the features you use. You confirm that you have the right to connect it. Your use of those services stays subject to their own terms. If a provider changes or withdraws its service or our access, the related Swayama features may stop working, and we are not responsible for that.

5. Your approval and responsibility

Swayama drafts replies, posts, profile updates and website fixes, but it does not publish them on its own. Anything that goes public on your behalf is published only after you approve it. Once you approve something, it is your content and you are responsible for it, including that it is true and lawful.

6. AI output

Swayama uses AI to produce drafts, suggestions and answers. AI output can be inaccurate or incomplete. Check it before you approve or rely on it. Rankings, AI-assistant mentions and other measurements reflect what we observed at the time of the check; search results change and we can't guarantee any ranking or outcome.

7. Acceptable use

You must not use Swayama to:

• post fake reviews, pay or reward people for reviews in breach of platform rules, or mislead customers;
• impersonate another business or person, or manage a profile you are not authorised to manage;
• publish anything unlawful, defamatory, hateful, or that infringes others' rights;
• send spam, or break the rules of Google, Meta or any connected platform;
• probe, attack, overload or reverse-engineer the service, or get around its limits;
• resell the service without our written permission.

8. Plans, trials and payment

• Prices are shown in Indian rupees, or another currency where offered. GST is added on top for customers in India.
• Free trial: a paid plan may start with a 14-day free trial, one per business per app. No payment is taken during the trial. When it ends, you can pay to continue or move to the free plan.
• Subscriptions are billed monthly in advance and renew automatically until cancelled. If you set up automatic payment (for example UPI AutoPay or a card mandate), you authorise us to charge it at each renewal.
• Payments are processed by Razorpay. We email a GST invoice for every payment.
• Price changes: we will tell you at least 30 days before a new price applies to your plan. If you don't agree, you can cancel before it takes effect.
• Failed payments: if a renewal payment fails, we will remind you; if it is still unpaid after 7 days, we may move your account to the free plan.

9. Cancellation and refunds

You can cancel at any time in Swayama's billing settings or by emailing [email protected]. Cancellation takes effect at the end of the period you have paid for. Refunds are covered by our Refund and Cancellation Policy.

10. Your content

You own the content and data you put into Swayama or connect to it. You give us a licence to host, copy, process and display it only as needed to provide the service to you. This licence ends when your data is deleted, as described in our Privacy Policy.

11. Our property

Swayama, its software, design and the names Swayama, Cellystial and Cellystial Technologies belong to us. These terms give you the right to use the service; they don't transfer ownership of anything. If you send us feedback, we may use it without owing you anything.

12. Availability and changes

We work to keep Swayama available but don't promise it will be uninterrupted or error-free. We may change, add or remove features. If we remove a major feature you pay for, we will tell you in advance, and you may cancel and get a refund for the unused part of your current period.

13. Suspension and termination

We may suspend or close your account if you seriously or repeatedly break these terms, don't pay, or if the law requires it. Where we can, we will warn you first and give you a chance to fix the problem. After an account closes, you can ask for a copy of your data within 30 days.

14. Disclaimers

Apart from what these terms promise, Swayama is provided "as is". To the extent the law allows, we disclaim implied warranties, including fitness for a particular purpose. Nothing in these terms limits rights you have under consumer law that can't be excluded.

15. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business or lost data, and our total liability for any claim is limited to the amount you paid us for Swayama in the 12 months before the claim. These limits don't apply to fraud or to liability that can't be limited by law.

16. Indemnity

If someone brings a claim against us because of content you approved for publication, or because you broke these terms or the law, you will cover our reasonable costs and losses from that claim.

17. Governing law and disputes

These terms are governed by the laws of India. Before going to court, please write to us at [email protected] so we can try to resolve the matter within 30 days. The courts at Bengaluru, Karnataka have exclusive jurisdiction, unless the law of your country gives you the right to bring a claim where you live.

18. General

We may update these terms. We will post the new version here and, for significant changes, email you at least 15 days before they take effect. If a part of these terms is found unenforceable, the rest still applies. Not enforcing a term is not a waiver of it. You may not transfer your account without our consent; we may transfer these terms as part of a sale or reorganisation of our business.

19. Contact

Cellystial Technologies, C-103, Insight Nandana, Sri Venkateshpura Layout, Sampigehalli, Bengaluru, Karnataka 560064, India.
Email: [email protected]