Refund and Cancellation Policy

1. Who this policy covers

This policy covers payments made to Cellystial Technologies for Swayama. For Cellystial, the same rules apply, and Cellystial's own terms describe how its plans are billed.

2. Free trial

Paid Swayama plans can start with a 14-day free trial, one per business per app. No payment is taken during the trial, so there is nothing to refund. If you don't choose a paid plan by the end of the trial, your account moves to the free plan.

3. How to cancel

• in Swayama's billing settings; or
• email [email protected] from the address on your account.

Cancellation takes effect at the end of your current billing period. You keep full access until then, and no further payments are taken. Any automatic payment mandate (such as UPI AutoPay) is cancelled at the same time. You can also cancel a mandate in your UPI app or with your bank.

4. When you get a refund

You get a full refund of the affected payment if:

• you were charged twice for the same period;
• you were charged after you had cancelled;
• you were charged the wrong amount (we refund the difference);
• the service was unavailable for more than 72 hours in a row in your billing period because of a problem on our side; or
• we remove a major feature of your plan during a period you have paid for (we refund the unused part of that period).

Please tell us within 30 days of the payment.

5. When refunds are not given

Apart from the cases above, payments for a billing period that has started are not refunded, and we don't refund part-months when you cancel or move to a lower plan. You keep what you paid for until the end of the period.

If your account is closed because you broke our Terms of Service, the current period is not refunded.

6. Moving to a lower plan

A move to a lower plan takes effect at the start of your next billing period, so you keep your current plan until then.

7. How refunds are paid

To ask for a refund, email [email protected] with your business name and the invoice number. We reply within 2 working days. Approved refunds are sent to the original payment method within 5 to 7 working days; your bank may take a few more days to show it. Refunds include the GST you paid, and we issue a credit note for every refund.

8. Contact

Cellystial Technologies, C-103, Insight Nandana, Sri Venkateshpura Layout, Sampigehalli, Bengaluru, Karnataka 560064, India.
Email: [email protected]